Shipping policy

PROCESSING

All orders are processed + shipped within 2-3 business days. Please allow for additional processing time around major sales or during holidays.

We are unable to make changes once an order is placed, however if you need a hand, please email hello@venuefragrances.com or send us a message on our Instagram fanpage (@venuefragrances) with as many details as possible and we'll try our best to help. Our team is available Monday through Friday.

DOMESTIC SHIPPING

Enjoy FREE SHIPPING on all orders above VND 1,000,000 within Vietnam. For orders below VND 1,000,000, the shipping cost is VND 25,000.

Once picked up and scanned in by our carrier, transit times range 3-5 business days, depending delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created. 

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands.