FAQs

VENUE is an independent fragrance house that bridges Asian heritage with American creative sensibility. We craft scented artifacts—fragrances that connect tradition, modernity, and memory through narrative-driven compositions.

Yes—VENUE fragrances are designed to be universally enjoyed, free from traditional gender boundaries.

Yes. VENUE fragrances are vegan, cruelty-free, and never use animal-derived ingredients. Each composition contains 83–86% ingredients of natural origin (ISO 16128) and is crafted with a thoughtful balance of natural and synthetic materials chosen for quality, safety, and artistic integrity.

All formulas are fully compliant with IFRA standards to ensure both safety and excellence.

We embrace innovation and responsibility—from using a patented biotech ingredient that reduces energy-intensive aging from weeks to hours while preserving each scent’s full expression, to crafting our secondary packaging from FSC-certified paper sourced from responsibly managed forests.

Yes— our Discovery Set provides an introduction to our fragrances and includes a voucher redeemable towards a full-size purchase. Find it here

Yes, we offer custom engraving on our caps as well as special gifting options. For support, please reach us at hello@venuefragrances.com or through our social media channels.

We are currently accepting QR payment via this website. If you prefer other payment method, please contact us at hello@venuefragrances.com or through our social media channels.

For US customers, please visit venuefragrances.com. For other international customers, please email hello@venuefragrances.com and our team will be happy to assist you with your order.

If there is an issue with your order, please contact our team a hello@venuefragrancs.com immediately, and we will promptly resolve it.

Yes please visit our retail partner at Rue Miche, 9b Phung Khac Khoan, District, Ho Chi Minh City in the meantime.

Yes—for wholesale inquiries, please contact us directly at hello@venuefragrances.com.